Download, Install or Running Problems?

Recent releases of Google Chrome (after December 2020) attempt to improve user security by blocking downloads of files with extension “.exe”. Most Aleka Consulting products are downloaded as self-extracting executables with this extension, resulting in no response resulting from clicking on download buttons (or links). No warning or manual override option is shown.

So how can you get around this problem? The easiest way at present (April 2021) is to use another browser, such as Firefox, which does not perform such blocking. However, other browsers may follow Google’s lead and implement blocking in future.

If using another browser is not an option, right-clicking on download buttons in Chrome shows a number of options. To save the file, select Save link as… and choose the file and folder name. The download should then begin.

Some users have reported seeing the message “The feature you are trying to use is on a network resource that is unavailable” when they click on a downloaded .exe file and are prompted to browse for an msi file. Ensuring that the .exe file is on the C: drive may solve this problem. This link may also be helpful.

Anti-virus software may prevent Aleka Software from running successfully. See here for workarounds.